In an effort to deliver metrics in a convenient format, we are pleased to offer a new Tableau Dashboard for Contact Centers. This tool allows each contact center to view their data on:
- Handled Call Volume by percent that met or breached hold time SLA
- Distribution of presented calls, by time received and weekday
- and more…
A training session is scheduled from 10–11 a.m. on Thursday, November 17 in Arbor Lakes, North Dome. For your convenience, you may attend in person or via BlueJeans. (Join the Contact Centers Community of Practice to receive an invitation to the training session.) The session will also be recorded for later viewing. If desired, you can begin using your Dashboard by viewing the First-time Setup and Training Material.
