Glen Sard, HITS Communications

Contact Glen at sard@umich.edu

Author Archives: Glen Sard, HITS Communications

Michigan Medicine to replace MLearning, first step in developing new Talent Management platform

By | April 28, 2022
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illustration of instructor on laptop screen surrounded by miniature students

Editor’s note: This project’s timeline has shifted from July to November 2022. Michigan Medicine Headlines has full details. This July, MLearning – the system Michigan Medicine faculty, staff, and students use to register for and complete many regular, required training activities – will be replaced. In conjunction with this change, the “MLearning” brand is being retired, and will… Read More »

All together now – Microsoft 365 coming to Michigan Medicine!

By | May 26, 2021
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The Michigan Medicine community will soon begin exploring the benefits of Microsoft 365 (M365) – a product suite that brings together many of Microsoft’s most popular tools – in a new, better, and more powerful way. Combining the best of desktop, web, and mobile applications, M365 will enable users to collaborate in real-time, with anyone in Michigan Medicine… Read More »

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice

By | November 30, 2020
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SharePoint Online logo

Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge, and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021. In addition to significantly improving the… Read More »

HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication

By | October 31, 2018
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service desk volunteer

During a recent Duo “go-live,”nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers’ questions and providing support during the set-up and activation process. Beginning October 10, Michigan Medicine began requiring all Michigan Medicine employees to use Duo two-factor authentication to access U-M resources that require Weblogin. This move was intended to provide an additional layer of protection… Read More »

HITS introduces new online service portal

By | September 28, 2017
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click, call, visit graphic

On September 11, Health Information Technology & Services (HITS) upgraded to ServiceNow, a move designed to simplify and improve the way requests for IT-related help and services are handled. In conjunction with this change, HITS also began inviting Michigan Medicine users to “CLICK, CALL, or VISIT,” to request help, as follows: Click – on the online customer service… Read More »