Contact Center CoP presents at ACUTA
Lisa Callihan (LSA IT customer experience manager) and Jennifer Herron (ITS infrastructure business planning lead) presented at the 46th ACUTA (Association for College and University Technology Advancement) Annual Conference on March 20 in Chicago, IL. Their presentation focused on their effort to create, maintain, and grow a Community of Practice (CoP) for U-M’s contact centers, in partnership with the Michigan IT… Read More »
