HITS showcases support for NCRC at Expo

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    Elaine Lauerman, HITS customer relations manager (left), and Ryan Echlin (center), HITS product and applications manager, share information about the Electronic Research Notebook with a researcher. (Stephanie Dascola, HITS Communications)

Over 400 visitors attended the 5th Annual North Campus Research Complex (NCRC) Expo on Wednesday, October 18, 2017. Two teams from Health Information Technology & Services (HITS) were on hand to showcase tech support and research support tools.

The Help Me Now walk-up support team talked about the on-demand support they provide for IT products and services, including enabling encryption on smartphones and laptops, troubleshooting equipment issues, resetting passwords, facilitating equipment loans, and much more.

The Research Applications & Advanced Computing team shared a broad range of technological tools that support research at the enterprise and promote efficiency and security at different levels. The recently announced Electronic Research Notebook is one of those tools and an exciting addition for researchers.

“We always enjoy talking to our NCRC neighbors at the Expo. We love learning about their research projects, and, in turn, sharing HITS-supported technology and services that can benefit their work,” said John Brussolo, interim senior director of HITS Research Applications & Advanced Computing division.

“We’re grateful for feedback from researchers about how much they rely on and appreciate HITS services,” noted Brussolo. “It is our pleasure to serve and support those who make significant contributions to the success of Michigan Medicine research.”

See more images from the event.

For more information about HITS research support, email UMLabRATS@umich.edu. To get help, visit the HITS online customer service portal, call the HITS Service Desk 24/7 at 734-936-8000, or visit one of the walk-in Help Me Now locations.

D. Stephanie Dascola, ITS Communications
Author: D. Stephanie Dascola, ITS Communications

Stephanie is a marketing and communications specialist senior on the ITS Communications team. Contact her at sdascola@umich.edu.