On June 15, Information and Technology Services will upgrade ServiceNow to the latest version, Madrid. With the exception of improved accessibility, this upgrade will not result in significant visible changes for ServiceNow users. There will, however, be behind-the-scenes improvements and fixes.
The ServiceNow team will post announcements, a schedule, status reports, a list of ServiceNow changes, links to resources, and more via a Slack channel, #sup-proj-sn-madrid, and a webpage to keep users informed throughout the course of this upgrade. (Users outside of ITS can submit a request to be granted access to this channel. Non-ITS users can only have access to one ITS Slack channel at a time, so you may also need to request removal from a different one.)
If you have any questions, please email ITSServiceNowUpgrade@umich.edu or use the Slack channel.