A new Duo option makes it easier to reactivate the Duo Mobile app when you get a new device. Prior to October 23, 2020, if you got a new smartphone or tablet and wanted to reactivate the Duo Mobile app on it, you needed to use an alternate method of Duo two-factor (such as a phone call) or contact the ITS Service Center for an activation link.
Now you can use the new Duo Restore option to speed things up. Duo Restore gets the app working on a new device without requiring a separate reactivation step when you restore your data and settings from a backup or transfer from your previous device. However, there are a few conditions that must be met first.
You need an iCloud account configured on the device with iCloud Backup and iCloud Keychain enabled. You can restore only for devices on the same platforms (iOS to iOS).
You need access to the old device to complete activation. Also, the Duo Mobile app needs to be enabled for backup to Google Drive on the old device before starting the restore process on the new device. You can restore only for devices on the same platforms (Android to Android).
For more information and links to Duo’s how-to videos, see Reactivate or Restore the Duo Mobile App.