Update on Cisco Finesse migration for contact centers

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One-button login for IP contact centers will be discontinued by ITS on December 22, 2017. All groups will be migrated to Cisco Finesse by this date. Some groups have already been migrated, while others are scheduled for migration through early December 2017. We are making this change because the vendor is ending support for the one-button feature.

Benefits of the change include:

  • Monitoring and barge of agent calls
  • Single interface for agents and supervisors (same login web page)
  • Easier-to-use web-based interface, which results in fewer IT application issues

For more information about this change, please visit the IP Contact Centers website and support page or contact itcom.csr@umich.edu.

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