Lisa Callihan (LSA IT customer experience manager) and Jennifer Herron (ITS infrastructure business planning lead) presented at the 46th ACUTA (Association for College and University Technology Advancement) Annual Conference on March 20 in Chicago, IL. Their presentation focused on their effort to create, maintain, and grow a Community of Practice (CoP) for U-M’s contact centers, in partnership with the Michigan IT CoP initiative. If you want to learn more about how to create and run a CoP, contact the facilitators group at michigan-it-cop@umich.edu. ACUTA is an international non-profit educational association serving colleges and universities that represents over 1800 individuals at more than 500 institutions of higher education throughout the United States, Canada, and New Zealand.
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