ServiceNow upgrade a success!

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We’re pleased to announce that the October 12 ServiceNow upgrade to New York was completed and has been carefully tested.

Five small post-upgrade issues were found and these have all been addressed.  In addition, an issue was found with originating emails not correctly attaching. We’re tracking this and plan to implement a fix in next week’s regularly scheduled ServiceNow release on Thursday evening.

Finally, ServiceNow has acknowledged a bug in the Knowledge Portal, which impacts Public Knowledge. As a result, the Public Knowledge search feature is currently disabled. We are in contact with ServiceNow, and are hopeful they deliver a fix that will allow us to re-enable the Public Knowledge search feature shortly.

We are now resuming normal ServiceNow production support. If you encounter any problems with the upgrade, please submit an incident. Thank you to all who assisted in this major effort!