Health Information Technology & Services (HITS) is offering two workshops in June. They are open to anyone in the Michigan IT community.
Competing Values in the Workplace
This workshop introduces the HITS model of customer experience. It offers more than simple platitudes regarding customer service – focusing on practical skills and techniques combined with processes used to intentionally craft positive experiences. Participants will gain an understanding of the six HITS Customer Experience values/techniques for effective communication, de-escalating “toxic” situations, and measuring success.
- Thursday, June 8, 2-3:30 p.m., Arbor Lakes Dome (registration)
- Wednesday, June 14, 11 a.m.-12:30 p.m., Arbor Lakes Dome (registration)
Unconscious Bias in Everyday Life
The unconscious mind is a powerful and intrinsic force in helping to shape our overall behavior in our everyday lives. This interactive session is designed to examine how unconscious bias can affect one’s perceptions, decisions, and interactions. You will learn to identify patterns of unconscious bias that influence decision-making processes and practice conscious awareness. Attend this workshop to enhance your professional and personal effectiveness and relationships on and off the job.
- Monday, June 12, 1-4 p.m., Arbor Lakes Dome (registration)
