COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology & Services (HITS).
“Shifting to a remote work environment is not as simple as taking your computer to a new location and turning it on,” said Michael Warden, senior director of HITS Business IT. “While our hope is always to make things seamless for our customers, there is a lot of work that needs to be done on the back-end to ensure we can handle thousands of remote workers.”
