(Michigan Medicine)
For nearly a year, Michigan Medicine has used AirWatch to provide the required encryption and information assurance necessary to safely access secure internal resources on smartphones, tablets, and laptops. The organization’s policy requires staff to enroll personally owned devices in AirWatch if they are used to access the internal wireless network or share sensitive healthcare information.
Health Information Technology & Services (HITS) helps departments install AirWatch on mobile devices so they can access systems like MiChart, the electronic health record.
“HITS was great in getting (MiChart) installed on the iPads we use in the Emergency Critical Care Center (EC3) for daily rounds,” said Ben Bassin, director of clinical operations at EC3, and associate medical director. “It is much easier to acquire, roll out, and store an iPad as opposed to acquiring another workstation, keep it charged, or find floor space.”
Patients and study subjects share their personal health information with Michigan Medicine and trust that it will be protected, so it is vital that these resources be kept safe and secure. In addition to enrolling in AirWatch, HITS also recommends that users upgrade device operating systems to the latest version and ensure all software applications are up-to-date.
AirWatch users also have a unique benefit — free access to the AirWatch bundle of sponsored medical subscription resources used by physicians and medical students. As to this collection, Bassin added, “having the flexibility of an additional source for data and information (vitals, labs, imaging, consults, notes) during daily rounds is hugely helpful.”
Personal and institutional data, including email, are kept separate and secure with AirWatch. Access to a self-service portal helps users manage devices in cases of theft, loss, or a forgotten passcode. To learn more about AirWatch, see the related FAQ or contact HITS:
- Click the online customer service portal – Michigan Medicine (Level-2) login required
- Call the HITS Service Desk 24/7 at 734-936-8000
- Visit one of the walk-in “Help Me Now” sites
