On January 9, Health Information Technology & Services (HITS) opened a new Help Me Now (HMN) walk-up support center in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance). HMN staff are available to help with many kinds of common IT-related questions and issues, including:
- Duo two-factor authentication
- AirWatch installations on tablets, phones, and laptop computers
- Password assistance
- Computer drop-off/pick-up for repairs or routine maintenance
- Checking out common “loaner” items such as adapters, dongles, and audio-visual equipment
For more complex issues, HMN staff are also available to assess a wide variety of concerns, and quickly route them to the appropriate HITS team for resolution.
