It continues to be a very busy fall for the WiFi project team, with many buildings completed across campus. Check out our progress! Visit the project website for additional information. Recently completed: 300 N. Ingalls, Perry Building, UM Transportation Research Institute (UMTRI) Currently under construction: Francis Thomas Jr. Public Health (SPH II), Gorguze Family Laboratory, Lane Hall, Burton Tower,… Read More »
Recently, the ITS Infrastructure team reviewed and revised the Voice Services SLE and Contact Center SLE on the ITS Key Service Document Repository website. Management of these documents is handled as part of the Business Planning Team’s responsibilities.
Issues with Box Edit on Mac OS Sierra U-M Box September Updates: BoxWorks 2016 highlights and more! See all updates U-M Google Email Headers in Gmail New ways to reach your goals with G Suite Explore in Docs, Sheets and Slides makes work a breeze U-M Google September Updates See all updates Voice & Contact Center SLE revisions… Read More »
There will be a brief disruption of the Andrew File System (AFS), also known as IFS and MFile, during the standard maintenance window from 11 p.m. November 26 to 4 a.m November 27. The service disruption will also impact websites hosted by ITS. Visit the ITS Service Status site for more information about the maintenance. The status on the… Read More »
In an effort to deliver metrics in a convenient format, we are pleased to offer a new Tableau Dashboard for Contact Centers. This tool allows each contact center to view their data on: Handled Call Volume by percent that met or breached hold time SLA Distribution of presented calls, by time received and weekday and more… A training session is scheduled… Read More »
BlueJeans Network now officially writes their service and company name without a word space: “BlueJeans.” To align with the vendor’s preferred branding, ITS recently updated all references to BlueJeans online and in print. Likewise, please update your unit’s materials for consistency across campus. This change does not affect the BlueJeans wordmark. To learn more about BlueJeans at U-M,… Read More »