{"id":9561,"date":"2018-08-21T09:30:41","date_gmt":"2018-08-21T13:30:41","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news?p=9561&#038;preview=true&#038;preview_id=9561"},"modified":"2024-07-08T06:05:48","modified_gmt":"2024-07-08T10:05:48","slug":"beyond-the-classroom-iss","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2018\/08\/21\/beyond-the-classroom-iss\/","title":{"rendered":"Beyond the classroom: ISS has deep roots in the Ann Arbor community"},"content":{"rendered":"<div id=\"metaslider-id-9602\" style=\"max-width: 600px; margin: 0 auto;\" class=\"ml-slider-3-109-0 metaslider metaslider-flex metaslider-9602 ml-slider has-dots-nav ms-theme-default\" role=\"region\" aria-label=\"1808 ISS NTI\" data-height=\"450\" data-width=\"600\">\n    <div id=\"metaslider_container_9602\">\n        <div id=\"metaslider_9602\" class=\"flexslider\">\n            <ul class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-9605 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-20 19:33:21\" data-filename=\"IMG_2382-e1534808602502.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" width=\"622\" height=\"414\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2382-e1534808602502.jpg\" class=\"slider-9602 slide-9605 msDefaultImage\" alt=\"&quot; &quot;\" rel=\"\" title=\"IMG_2382\" style=\"margin-top: 4.2202572347267%\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2382-e1534808602502.jpg 622w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2382-e1534808602502-200x133.jpg 200w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2382-e1534808602502-300x200.jpg 300w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/><div class=\"caption-wrap\"><div class=\"caption\">NTI classroom set up by ISS. (LSA ISS)<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-9606 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-20 19:33:21\" data-filename=\"IMG_2380-e1534808659935.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"398\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2380-e1534808659935.jpg\" class=\"slider-9602 slide-9606 msDefaultImage\" alt=\"&quot; &quot;\" rel=\"\" title=\"IMG_2380\" style=\"margin-top: 4.2224080267559%\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2380-e1534808659935.jpg 598w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2380-e1534808659935-200x133.jpg 200w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2380-e1534808659935-300x200.jpg 300w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/><div class=\"caption-wrap\"><div class=\"caption\">NTI classroom set up by ISS. (LSA ISS)<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-9603 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-20 19:33:21\" data-filename=\"IMG_2385-e1534808491782.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"409\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg\" class=\"slider-9602 slide-9603 msDefaultImage\" alt=\"&quot; &quot;\" rel=\"\" title=\"IMG_2385\" style=\"margin-top: 4.1938110749186%\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg 614w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-200x133.jpg 200w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-300x200.jpg 300w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><div class=\"caption-wrap\"><div class=\"caption\">NTI load-out. ISS staff collects the equipment and massive numbers of cables and electrical cords distributed across five campus buildings. All equipment, including over 100 laptops and a dozen copiers and printers, is inventoried. (LSA ISS)<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-9604 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-20 19:33:21\" data-filename=\"IMG_2383-e1534808550769.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"313\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2383-e1534808550769.jpg\" class=\"slider-9602 slide-9604 msDefaultImage\" alt=\"&quot; &quot;\" rel=\"\" title=\"IMG_2383\" style=\"margin-top: 4.2021276595745%\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2383-e1534808550769.jpg 470w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2383-e1534808550769-200x133.jpg 200w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2383-e1534808550769-300x200.jpg 300w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><div class=\"caption-wrap\"><div class=\"caption\">NTI load-out. Moving trucks start arriving and loading just an hour after the last class is over. In 10 years of supporting the NTI, ISS has not lost a single item. (LSA ISS)<\/div><\/div><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div>\n<p><a href=\"https:\/\/lsa.umich.edu\/iss\"><span style=\"font-weight: 400;\">LSA Instructional Support Services<\/span><\/a><span style=\"font-weight: 400;\"> has a professional staff of 53 full-time employees that strives to provide exceptional and professional support for the integration of new technologies, methods, and content into courses across LSA. ISS is also responsible for the audio\/visual, computing, and technology needs of all of LSA&#8217;s classrooms, auditoriums, and event spaces, as well as most of LSA&#8217;s conference rooms, covering well over 500 facilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur goal is to help create the best possible teaching and learning experience for LSA faculty and students, and anyone else using our classrooms,&#8221; says Monika Dressler, ISS director.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But did you know that ISS goes beyond the classroom to support the Ann Arbor community? Two examples are the Ann Arbor Summer Festival and the National Training Institute.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Ann Arbor Summer Festival<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Since the Top of the Park public movie showings began in 1983, ISS has been an integral part of the <\/span><a href=\"https:\/\/a2sf.org\/\"><span style=\"font-weight: 400;\">Ann Arbor Summer Festival<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;We are really focused on the audience experience,&#8221; said Anne Windsor, a media consultant in ISS Operations Technicians. &#8220;We prepare in advance so we&#8217;re unseen and unknown at the event itself.&#8221; Thanks to their preparation, they&#8217;ve never lost or had to cancel a show, other than cancellations due to weather before getting a projection booth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even though the Top of the Park movies have moved from the parking structure down to North Ingalls Mall, ISS continues to run the movie series. They provide, set up, operate, and tear down the video equipment, and hook into the existing audio equipment there for the live music shows. They also splice in any trailers \u2014 sponsor credits, announcements of future events, and so on \u2014 that the Ann Arbor Summer Festival provides.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">James Carter, programming and operations manager for the Ann Arbor Summer Festival, says, \u201cFrom last minute changes, to strategic thinking about ADA compliance regarding closed captioning, ISS is thoughtful in their support of the Ann Arbor Summer Festival at Top of the Park. The festival\u2019s thankful and proud to have them as part of the team.\u201d<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">National Training Institute<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"http:\/\/nti.njatc.org\/\"><span style=\"font-weight: 400;\">National Training Institute (NTI)<\/span><\/a><span style=\"font-weight: 400;\"> is a week of training for electricians that offers a variety of education and training opportunities for the electrical industry.<\/span><span style=\"font-weight: 400;\">\u00a0The annual event, run by the Electrical Training Alliance and jointly sponsored by the <\/span><a href=\"http:\/\/www.ibew.org\/\"><span style=\"font-weight: 400;\">International Brotherhood of Electrical Workers (IBEW)<\/span><\/a><span style=\"font-weight: 400;\"> and the <\/span><a href=\"https:\/\/www.necanet.org\/\"><span style=\"font-weight: 400;\">National Electrical Contractors Association (NECA)<\/span><\/a><span style=\"font-weight: 400;\">, brings in 1,200-2,000 students and is held at the end of July. U-M has hosted the event since 2010.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because of its size, NTI&#8217;s classes are held in up to nine different LSA buildings, including most of the 53 classrooms in Mason Hall, which provide seating for over 1,700 students. ISS puts in over 1,100 hours the week NTI is on campus and works closely with LSA IT Instructional Computing to get everything up and running. Their efforts cover a wide range of both customer and technical support:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Connectivity<\/b><span style=\"font-weight: 400;\"> \u2014 ISS coordinates with LSA IT and other campus IT groups and units to provide network access as well as hands-on connectivity support for attendees.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Classroom set-up &amp; customization<\/b><span style=\"font-weight: 400;\"> \u2014 A large part of ISS\u2019s work for NTI is to create an environment in which instructors are able to teach what they need to.<\/span> <span style=\"font-weight: 400;\">This includes adding a lot of extra equipment and cabling, setting up offices with printers and copiers in classrooms, and even reprogramming classroom door locks. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Personal assistance<\/b><span style=\"font-weight: 400;\"> \u2014 In addition to staffing tables in common hallways, ISS technical staff are on-site to help instructors with tasks such as loading files into room projection systems, performing microphone checks, and other A\/V set-up and troubleshooting.<\/span><\/li>\n<\/ul>\n<p>William Orick, Electrical Training Alliance technology coordinator for the NTI, shared, &#8220;The National Training Institute is my organization&#8217;s Olympic games. There are many moving parts, and it has to go right the first time. There are no second attempts.&#8221; He praises ISS staff for being &#8220;instrumental in managing the many IT needs to make this event successful year after year&#8221; and says the organization is grateful for &#8220;the dedication University of Michigan shows to enabling world class education for our students.&#8221;<\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Over the past ten years, we have made a concerted effort to improve and update LSA classrooms\u2014that includes furniture, facilities, and technology. The NTI has been able to take advantage of our upgrades,&#8221;\u00a0<\/span>said Dressler. &#8220;We used to have to do considerable set up to prepare for their classes: removing furniture and setting up tables, adding computers, speakers, cameras, power cords, and cables. With upgraded classrooms, there is considerably less set up and tear down, and less for them to ship to and from Ann Arbor. Everybody wins.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LSA Instructional Support Services has a professional staff of 53 full-time employees that strives to provide exceptional and professional support for the integration of new technologies, methods, and content into courses across LSA. ISS is also responsible for the audio\/visual, computing, and technology needs of all of LSA&#8217;s classrooms, auditoriums, and event spaces, as well as most of\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2018\/08\/21\/beyond-the-classroom-iss\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":9554,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[4],"tags":[414,543,174],"class_list":["post-9561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","tag-community-engagement","tag-iss","tag-lsa"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",614,409,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-200x133.jpg",200,133,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-300x200.jpg",300,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",614,409,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",600,400,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",614,409,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",614,409,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782-614x300.jpg",614,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",614,409,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/08\/IMG_2385-e1534808491782.jpg",375,250,false]},"uagb_author_info":{"display_name":"Josh Simon, LSA Technology Services","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/jss\/"},"uagb_comment_info":0,"uagb_excerpt":"LSA Instructional Support Services has a professional staff of 53 full-time employees that strives to provide exceptional and professional support for the integration of new technologies, methods, and content into courses across LSA. ISS is also responsible for the audio\/visual, computing, and technology needs of all of LSA&#8217;s classrooms, auditoriums, and event spaces, as well&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/9561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=9561"}],"version-history":[{"count":9,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/9561\/revisions"}],"predecessor-version":[{"id":9686,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/9561\/revisions\/9686"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/9554"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=9561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=9561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=9561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}