{"id":7755,"date":"2018-04-19T11:22:51","date_gmt":"2018-04-19T15:22:51","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news?p=7755&preview=true&preview_id=7755"},"modified":"2024-07-08T06:05:58","modified_gmt":"2024-07-08T10:05:58","slug":"library-audiovisual","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2018\/04\/19\/library-audiovisual\/","title":{"rendered":"U-M Library upgrades audiovisual with help from ITS"},"content":{"rendered":"
\"New<\/a>

The new AV equipment in Hatcher 808 features an interactive whiteboard display (Epson Brightlink Pro)<\/em><\/p><\/div>\n

\u201cI\u2019ve been trying to figure out meeting-room AV for a good decade,\u201d said Maurice York, associate university librarian for Library IT. \u201cI think we\u2019ve finally figured it out.\u201d<\/span><\/p>\n

York isn\u2019t the first to feel that way. A proper installation of audiovisual (AV) technology includes sound, video, lighting, control, and projection systems. And for as much as people demand these systems to work, a seamless user experience is not easy to come by.<\/span><\/p>\n

When the <\/span>ITS Audiovisual service launched<\/span><\/a> in April 2017, its goal was to make it easier for the UM-Ann Arbor community to use audiovisual capabilities in conference rooms.<\/span><\/p>\n

Among the early adopters were Maurice York and his peers at U-M Library, who chose to use the ITS AV service after vetting the offerings from several external vendors. Through the five-room pilot, the Library and ITS modeled a new option to share with the thriving <\/span>AV Technology Community of Practice<\/span><\/a> created by Michigan IT staff in several departments. \u201cGreat thinking and rich partnerships have allowed us to design a new standard,\u201d said York. \u201cNow we know it works, we can scale it throughout our buildings.\u201d<\/span><\/p>\n

The breakthrough could not have come at a better time. Today\u2019s meetings demand rich multimedia and conferencing capabilities that work well only with thoughtful AV design.<\/p>\n

\"A<\/a>

A schematic for the 2166 Shapiro conference room shows equipment installed beneath the table<\/em><\/p><\/div>\n

Solving AV problems<\/span><\/h2>\n

We all know the feeling: too many meetings are interrupted or cut short by AV equipment that is either malfunctioning or difficult to use. At U-M Library, part of the problem stemmed from outdated equipment that had accumulated in the conference rooms. In one case, there were even two cameras in the room. Which one worked?<\/p>\n

\u201c<\/span>People don\u2019t plan for AV setup time. They want to go into the meeting and just start.\u201d
\n\u2014Maurice\u00a0York<\/span><\/p><\/blockquote><\/div>\n

The type of hardware also varied\u2014using AV from room-to-room felt disjointed and inconsistent. At the start of each meeting, staff needed to figure out how get the system up and running, which could take 10\u201315 minutes away from an hour-long meeting. \u201cThat\u2019s super important, because people don\u2019t plan for AV setup time,\u201d said York. \u201cThey want to go into the meeting and just start.\u201d<\/p>\n

York and team decided enough was enough. ITS began consulting with U-M Library to redesign five conference rooms at Shapiro and Harlan Hatcher libraries shared by 480 library staff. It took some careful planning: ITS listened to all of the use cases and engineered a solution tailored to meet the Library\u2019s needs. \u201cIt\u2019s great to work with a group on campus like ITS, rather than an outside vendor,\u201d said York. \u201cBeing able to iterate the design and make little tweaks to get the integration and user experience to work exactly right with BlueJeans, the MiWorkspace environment, network, phone, and voice\u2014it was incredible. With an outside vendor, that kind of communication and tight integration with our computing environment just wouldn\u2019t have been there.\u201d<\/p>\n

Over the past 12 months, ITS has equipped those five rooms, plus a Library IT staff conference room, with state-of-the-art videoconferencing, content sharing, and more at the push of a button. Literally. A small, eight-button controller in each room allows people to switch to available sources, like a Mac mini, Apple TV, or a laptop connected to an HDMI cable.<\/p>\n

\"The<\/a>

Changing displays in the Hatcher 808 conference room is as simple as pushing a button<\/em><\/p><\/div>\n

Making conferences easy<\/span><\/h2>\n

Another focal point was conferencing. Before the AV overhaul, people attending Library meetings remotely were at a disadvantage. Audio issues made them feel like they had to interrupt the conversation abruptly, and they could not hear every speaker in the room.<\/p>\n

\u201cWe wanted remote attendees to have a full presence<\/span>.\u201d
\n\u2014Maurice\u00a0York<\/span><\/p><\/blockquote><\/div>\n

\u201cIt was a big priority for us to have remote attendees feel like they were in the room,\u201d said York. \u201cWe wanted them to have a full presence.\u201d<\/p>\n

Now, no one has to worry about the audio, and remote attendees can participate with confidence. Strategically placed, virtually invisible ceiling microphones ensure everyone in the room can be heard while speaking at a regular volume.<\/p>\n

And while <\/span>BlueJeans<\/span><\/a> is the preferred videoconferencing service at U-M, an in-room desktop computer managed by MiWorkspace<\/a> allows Library staff the flexibility to join conferences via WebEx, Skype, or any other service. This is important when meeting with people outside of the university because it allows flexibility in which platform to use. With a dedicated MiWorkspace system in the room, staff can rest assured everything is already configured.<\/span><\/p>\n

\u201cI couldn\u2019t be happier working with the ITS team,\u201d said York. \u201cThey thought through everything from modeling down to installation and ongoing support.\u201d<\/p>\n

To learn more about the ITS Audiovisual Service, visit the website at <\/span>its.umich.edu\/audio-visual<\/span><\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

U-M Library and ITS have devised a model of excellence for conference room AV. The new option contributes to the thriving AV Technology Community of Practice created by Michigan IT staff.<\/p>\n","protected":false},"author":7,"featured_media":7986,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"1490918400","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"1","_ef_editorial_meta_number_word-count":"400","footnotes":""},"categories":[7,4],"tags":[226,225],"class_list":["post-7755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects-services","category-features","tag-audiovisual","tag-videoconferencing"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium.png",1545,1160,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-125x94.png",125,94,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-266x200.png",266,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-768x577.png",665,500,true],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-700x526.png",600,451,true],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium.png",1536,1153,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium.png",1545,1160,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-200x140.png",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-60x42.png",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-658x300.png",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium-665x499.png",665,499,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2018\/04\/Hatcher-808-medium.png",333,250,false]},"uagb_author_info":{"display_name":"Ken Caldwell","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/kencald\/"},"uagb_comment_info":0,"uagb_excerpt":"U-M Library and ITS have devised a model of excellence for conference room AV. The new option contributes to the thriving AV Technology Community of Practice created by Michigan IT staff.","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/7755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=7755"}],"version-history":[{"count":16,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/7755\/revisions"}],"predecessor-version":[{"id":8074,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/7755\/revisions\/8074"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/7986"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=7755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=7755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=7755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}