{"id":767,"date":"2017-01-23T23:05:52","date_gmt":"2017-01-24T04:05:52","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=767"},"modified":"2024-07-08T06:06:40","modified_gmt":"2024-07-08T10:06:40","slug":"hits-opens-new-help-center","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2017\/01\/23\/hits-opens-new-help-center\/","title":{"rendered":"HITS opens new help center"},"content":{"rendered":"<div class=\"field field-name-field-shared-lede field-type-text-long field-label-hidden\">\n<div class=\"field field-name-field-shared-lede field-type-text-long field-label-hidden\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-768 size-full alignright\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg\" width=\"150\" height=\"150\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg 150w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN-140x140.jpg 140w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>On January 9, Health Information Technology &amp; Services (HITS) opened a <a href=\"http:\/\/unity.medicine.umich.edu\/news\/hits-launching-new-%E2%80%9Chelp-me-now%E2%80%9D-location-towsley\">new Help Me Now (HMN) walk-up support center<\/a> in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance). HMN staff are available to help with many kinds of common IT-related questions and issues, including:<\/p>\n<\/div>\n<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<ul>\n<li>Duo two-factor authentication<\/li>\n<li>AirWatch installations on tablets, phones, and laptop computers<\/li>\n<li>Password assistance<\/li>\n<li>Computer drop-off\/pick-up for repairs or routine maintenance<\/li>\n<li>Checking out common \u201cloaner\u201d items such as adapters, dongles, and audio-visual equipment<\/li>\n<\/ul>\n<p>For more complex issues, HMN staff are also available to assess a wide variety of concerns, and quickly route them to the appropriate HITS team for resolution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On January 9, Health Information Technology &amp; Services (HITS) opened a new Help Me Now (HMN) walk-up support center in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance). HMN staff are available to help with many kinds of common IT-related questions and issues, including: Duo two-factor authentication\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2017\/01\/23\/hits-opens-new-help-center\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":768,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5],"tags":[176],"class_list":["post-767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news","tag-hits"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN-140x140.jpg",140,140,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN-150x140.jpg",150,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",42,42,false],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/01\/HMN.jpg",150,150,false]},"uagb_author_info":{"display_name":"News Staff","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mitnewsadm\/"},"uagb_comment_info":0,"uagb_excerpt":"On January 9, Health Information Technology &amp; Services (HITS) opened a new Help Me Now (HMN) walk-up support center in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance). HMN staff are available to help with many kinds of common IT-related questions and issues, including:&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=767"}],"version-history":[{"count":4,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/767\/revisions"}],"predecessor-version":[{"id":1778,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/767\/revisions\/1778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/768"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}