{"id":5588,"date":"2017-12-11T08:00:31","date_gmt":"2017-12-11T13:00:31","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=5588"},"modified":"2024-07-08T06:06:08","modified_gmt":"2024-07-08T10:06:08","slug":"cisco-finesse-migration","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2017\/12\/11\/cisco-finesse-migration\/","title":{"rendered":"Final update on Cisco Finesse migration for contact centers"},"content":{"rendered":"<p>This is a final reminder that <a href=\"https:\/\/umich.box.com\/s\/g3ugdyyqeiwdfpq5n9h2fhbfiiwsh2yx\">one-button login<\/a>\u00a0for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change, please visit the <a href=\"http:\/\/its.umich.edu\/communication\/telephone\/contact-centers\/ip\">IP Contact Centers website<\/a>\u00a0and <a href=\"http:\/\/its.umich.edu\/communication\/telephone\/contact-centers\/ip-support\">support page<\/a>\u00a0or contact itcom.csr@umich.edu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a final reminder that one-button login\u00a0for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change, please visit the\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2017\/12\/11\/cisco-finesse-migration\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":67,"featured_media":5025,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[7],"tags":[363,261],"class_list":["post-5588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects-services","tag-cisco","tag-contact-centers"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm-125x88.jpg",125,88,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm-286x200.jpg",286,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm-600x300.jpg",600,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",600,420,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/09\/Cisco-Logo-Sm.jpg",357,250,false]},"uagb_author_info":{"display_name":"Jennifer Herron, IT Communications Business Analyst","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/jbroniak\/"},"uagb_comment_info":0,"uagb_excerpt":"This is a final reminder that one-button login\u00a0for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change,&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/5588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=5588"}],"version-history":[{"count":3,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/5588\/revisions"}],"predecessor-version":[{"id":5591,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/5588\/revisions\/5591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/5025"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=5588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=5588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=5588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}