{"id":545,"date":"2016-11-01T01:49:55","date_gmt":"2016-11-01T05:49:55","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/tempnews2\/2017\/01\/21\/nov-su-copy-2\/"},"modified":"2024-07-08T06:06:47","modified_gmt":"2024-07-08T10:06:47","slug":"tableau-dashboard-for-contact-centers","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2016\/11\/01\/tableau-dashboard-for-contact-centers\/","title":{"rendered":"Announcing Tableau Dashboard for Contact Centers"},"content":{"rendered":"<p>In an effort to deliver metrics in a convenient format, we are pleased to offer a new\u00a0Tableau\u00a0Dashboard for Contact Centers.\u00a0This tool allows each contact center to view their data on:<\/p>\n<ul>\n<li>Handled Call Volume by percent that met or breached hold time SLA<\/li>\n<li>Distribution of presented calls, by time received and weekday<\/li>\n<li>and more&#8230;<\/li>\n<\/ul>\n<p>A training session is scheduled from 10\u201311 a.m. on Thursday, November 17 in Arbor Lakes, North Dome.\u00a0 For your convenience, you may attend in person or via BlueJeans. (Join the <a href=\"https:\/\/mcommunity.umich.edu\/#group:Contact%20Centers%20Community%20of%20Practice\">Contact Centers Community of Practice<\/a> to receive an invitation to the training session.) The session will also be recorded for later viewing. If desired, you can begin using your Dashboard by viewing the\u00a0<a href=\"http:\/\/documentation.its.umich.edu\/node\/477\">First-time Setup and Training Material<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an effort to deliver metrics in a convenient format, we are pleased to offer a new\u00a0Tableau\u00a0Dashboard for Contact Centers.\u00a0This tool allows each contact center to view their data on: Handled Call Volume by percent that met or breached hold time SLA Distribution of presented calls, by time received and weekday and more&#8230; A training session is scheduled\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2016\/11\/01\/tableau-dashboard-for-contact-centers\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[7],"tags":[153],"class_list":["post-545","post","type-post","status-publish","format-standard","hentry","category-projects-services","tag-tableau"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"excerpt-thumbnail":false,"themonic-thumbnail":false,"ioslider-thumbnail":false,"post-thumbnail":false,"400x250-crop":false},"uagb_author_info":{"display_name":"News Staff","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mitnewsadm\/"},"uagb_comment_info":0,"uagb_excerpt":"In an effort to deliver metrics in a convenient format, we are pleased to offer a new\u00a0Tableau\u00a0Dashboard for Contact Centers.\u00a0This tool allows each contact center to view their data on: Handled Call Volume by percent that met or breached hold time SLA Distribution of presented calls, by time received and weekday and more&#8230; A training&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":1,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/545\/revisions"}],"predecessor-version":[{"id":590,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/545\/revisions\/590"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}