{"id":5033,"date":"2017-09-22T14:33:28","date_gmt":"2017-09-22T18:33:28","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=5033"},"modified":"2024-07-08T06:06:15","modified_gmt":"2024-07-08T10:06:15","slug":"contact-centers-cop","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2017\/09\/22\/contact-centers-cop\/","title":{"rendered":"Meet the Contact Centers CoP"},"content":{"rendered":"

\""<\/p>\n

An interview with the co-facilitators of the Contact Centers Community of Practice:\u00a0Lisa Callihan<\/span><\/a>\u00a0<\/span>(C<\/span>ustomer Experience Manager, LSA IT) and\u00a0<\/span>Jennifer Herron<\/a> (IT Business Planning Lead, ITS Infrastructure).<\/em><\/p>\n

What were the initial goals of the Contact Centers Community of Practice?<\/b><\/h1>\n

The initial goals of this community were to:<\/span><\/p>\n

    \n
  1. Bring together disconnected contact centers from across our 3 campuses<\/span><\/li>\n
  2. Keep track of changing stakeholders<\/span><\/li>\n
  3. Deliver consistent communications to the right people<\/span><\/li>\n
  4. Gather the contact center leaders together, on a regular basis, to shape the University\u2019s direction<\/span><\/li>\n<\/ol>\n

    Are those goals the same now?<\/b><\/h1>\n

    Yes! \u00a0However, we\u2019re always looking to evolve and change depending on how our members would benefit. \u00a0<\/span><\/p>\n

    What are some of the specialty topics you have done or have on the horizon for the next meetings of the group?<\/b><\/h1>\n

    Previous topics have included:<\/span><\/p>\n