{"id":27454,"date":"2024-03-01T08:00:00","date_gmt":"2024-03-01T13:00:00","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=27454&preview=true&preview_id=27454"},"modified":"2024-07-08T06:04:13","modified_gmt":"2024-07-08T10:04:13","slug":"profiles-in-it-anitra-wells-customer-service-catalyst","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2024\/03\/01\/profiles-in-it-anitra-wells-customer-service-catalyst\/","title":{"rendered":"Profiles in IT: Anitra Wells\u2014Customer service catalyst"},"content":{"rendered":"
\n
\"Anitra
Anitra Wells enjoys some time at a recent Tuplip Festival. (Photo by Eboni Thomas.)<\/figcaption><\/figure>\n<\/div>\n\n\n

Tell us about your role. <\/h2>\n\n\n\n

I am a desktop support specialist on the Operations team at ITS-Dearborn. I support all administrative departments at UM-Dearborn. Admin departments are any departments that are not associated with a college, and these units include the Chancellor\u2019s Office, Athletics, and the Department of Public Safety, etc. It\u2019s a fun job because I get to work with a wide range of people who are all cool and have different needs. I also run events like virtual town halls. I am in the background doing everything from setting up to making sure things are running smoothly to  moderating. <\/p>\n\n\n\n

What is something that you\u2019re proud of in your work? <\/h2>\n\n\n\n

I\u2019m proud of working my way up. I started as a lab proctor when I was a student at UM-Dearborn. I then moved to the Service Center to focus on Tier-1 troubleshooting. I was promoted to the Service Center Fulltime team for Tier-1.5 service. After that, I was promoted to the Operations team, where I have been full-time for almost three years.<\/p>\n\n\n\n

I am also very proud of my customer service skills. Most people have a good experience with me, and my manager hears praise from users. I genuinely enjoy helping people, and I\u2019m pleased that I get to do that. <\/p>\n\n\n\n

What motivates you? <\/h2>\n\n\n\n

I really love getting to help someone to solve a problem. I have a wide range of people to support, and I enjoy getting to learn more as I do my job. It\u2019s very motivating\u2013I really want to grow my skills so I can help more people.<\/p>\n\n\n\n

What advice would you give to someone getting started in your field? <\/h2>\n\n\n\n

Keep an open mind. I did not expect to be in my current job. Be prepared to learn. Never stop learning. If there\u2019s an opportunity for you to gain knowledge, take it. Cultivate a sense of trust with those you\u2019re helping. Make people feel comfortable while you\u2019re helping them. I learned from grandfather to be compassionate and understanding so that people want to talk to me so that I can help them with their problems. He\u2019s my favorite person and I love that he\u2019s my mentor. <\/p>\n\n\n\n

How have you been involved with Michigan IT? <\/h2>\n\n\n\n

I have volunteered for Hacks with Friends running the Zoom meeting for online participants as well as the in-person audiovisual aspects. I helped with the audiovisual at last year\u2019s Michigan IT Symposium. Volunteering at both these events gave me the opportunity to meet and collaborate with people in IT that I would have never met and exposed me to some interesting ideas and concepts. I really got to see my Michigan IT colleagues shine.  <\/p>\n\n\n\n

What do you do for fun? <\/h2>\n\n\n\n

I love playing games like Animal Crossing and Pikmin. Even though I am not great at video games in general, I like connecting with my nieces and nephews as we try them together. I enjoy diamond painting, which entails sticking beads (diamonds) on to a pre-glued color coordinated canvas. I\u2019m not artistic enough to paint, but this I can do and they look amazing! I love to crochet amigurumi figures (grim reapers, sea creatures, plants, etc.), sweaters, blankets, hats and scarves. I\u2019m working on a blanket with big fluffy yarn and a dinosaur for my sister. I\u2019m learning to knit. My first project is a hat, that\u2019s really just a tube at this point. <\/p>\n","protected":false},"excerpt":{"rendered":"

Anitra Wells is a desktop support specialist with ITS-Dearborn. She is proud of her customer service skills and genuinely enjoys helping people with their tech needs. In her free time, she enjoys playing cozy video games, diamond painting, and crocheting.<\/p>\n","protected":false},"author":50,"featured_media":27465,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[4],"tags":[36,509],"class_list":["post-27454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","tag-dearborn","tag-profile-1"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2024\/02\/Anitra-Wells-Tulip-Festival-2.jpg",288,216,false]},"uagb_author_info":{"display_name":"D. Stephanie Dascola, Medical School Office of Research","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/sdascola\/"},"uagb_comment_info":0,"uagb_excerpt":"Anitra Wells is a desktop support specialist with ITS-Dearborn. She is proud of her customer service skills and genuinely enjoys helping people with their tech needs. In her free time, she enjoys playing cozy video games, diamond painting, and crocheting.","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/27454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=27454"}],"version-history":[{"count":4,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/27454\/revisions"}],"predecessor-version":[{"id":27710,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/27454\/revisions\/27710"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/27465"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=27454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=27454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=27454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}