{"id":2713,"date":"2017-03-28T11:10:59","date_gmt":"2017-03-28T15:10:59","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=2713"},"modified":"2024-07-08T06:06:30","modified_gmt":"2024-07-08T10:06:30","slug":"contact-center-cop-presents-at-acuta","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2017\/03\/28\/contact-center-cop-presents-at-acuta\/","title":{"rendered":"Contact Center CoP presents at ACUTA"},"content":{"rendered":"<p><span class=\"gmail_msg\"><strong>Lisa Callihan<\/strong> (LSA IT customer experience manager) and <strong>Jennifer Herron<\/strong> (ITS infrastructure business planning lead) presented at the 46th<span class=\"m_-964510915864463845inbox-inbox-Apple-converted-space gmail_msg\">\u00a0<\/span><\/span><a class=\"gmail_msg\" href=\"https:\/\/www.acuta.org\/\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.acuta.org\/&amp;source=gmail&amp;ust=1490918116560000&amp;usg=AFQjCNFP347IUuy5-q6wPhuLuIK0CAGRuw\" rel=\"noopener\">ACUTA<\/a> (Association for College and University Technology Advancement) Annu<span class=\"gmail_msg\">al Conference on March 20 in Chicago, IL. Their<span class=\"m_-964510915864463845inbox-inbox-Apple-converted-space gmail_msg\">\u00a0<\/span><\/span><a class=\"gmail_msg\" href=\"https:\/\/docs.google.com\/a\/umich.edu\/presentation\/d\/1tG_JJmsbvY4VYbctw16dnfm2B0a_iFDeslx7Wn_lyO8\/edit?usp=sharing\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/docs.google.com\/a\/umich.edu\/presentation\/d\/1tG_JJmsbvY4VYbctw16dnfm2B0a_iFDeslx7Wn_lyO8\/edit?usp%3Dsharing&amp;source=gmail&amp;ust=1490918116560000&amp;usg=AFQjCNFGk2xFJ2ZqjaXYBYZ3sqmm28Y6AA\" rel=\"noopener\">presentation<\/a><span class=\"gmail_msg\"><span class=\"m_-964510915864463845inbox-inbox-Apple-converted-space gmail_msg\">\u00a0<\/span>focused on their effort to create, maintain, and grow a Community of Practice (CoP) for U-M&#8217;s contact centers, in partnership with the <a href=\"http:\/\/cio.umich.edu\/michigan-it\/communities-of-practice.php\">Michigan IT CoP<span class=\"m_-964510915864463845inbox-inbox-Apple-converted-space gmail_msg\">\u00a0<\/span><\/a><\/span>initiative<span class=\"gmail_msg\">.\u00a0<\/span>If you want to learn more about how to create and run a CoP, contact the facilitators group at <a class=\"gmail_msg\" href=\"mailto:michigan-it-cop@umich.edu\" target=\"_blank\" rel=\"noopener\">michigan-it-cop@umich.edu<\/a>. ACUTA is an international non-profit\u00a0educational association serving colleges and universities that represents over 1800 individuals at more than 500 institutions of higher education throughout the United States, Canada, and New Zealand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lisa Callihan (LSA IT customer experience manager) and Jennifer Herron (ITS infrastructure business planning lead) presented at the 46th\u00a0ACUTA (Association for College and University Technology Advancement) Annual Conference on March 20 in Chicago, IL. Their\u00a0presentation\u00a0focused on their effort to create, maintain, and grow a Community of Practice (CoP) for U-M&#8217;s contact centers, in partnership with the Michigan IT\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2017\/03\/28\/contact-center-cop-presents-at-acuta\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2890,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"Jennifer Herron & Lisa Callihan presented at ACUTA in Chicago on March 20, specifically about contact center CoP. https:\/\/www.acuta.org\/acuta\/edu\/chicago\/sc17education.pdf","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5],"tags":[204,261,38],"class_list":["post-2713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news","tag-conference","tag-contact-centers","tag-cop"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo-125x67.jpg",125,67,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo-300x161.jpg",300,161,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",512,275,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/03\/ACUTA-logo.jpg",400,215,false]},"uagb_author_info":{"display_name":"News Staff","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mitnewsadm\/"},"uagb_comment_info":0,"uagb_excerpt":"Lisa Callihan (LSA IT customer experience manager) and Jennifer Herron (ITS infrastructure business planning lead) presented at the 46th\u00a0ACUTA (Association for College and University Technology Advancement) Annual Conference on March 20 in Chicago, IL. Their\u00a0presentation\u00a0focused on their effort to create, maintain, and grow a Community of Practice (CoP) for U-M&#8217;s contact centers, in partnership with&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/2713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=2713"}],"version-history":[{"count":6,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/2713\/revisions"}],"predecessor-version":[{"id":28332,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/2713\/revisions\/28332"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/2890"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=2713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=2713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=2713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}