{"id":20969,"date":"2020-10-14T12:11:00","date_gmt":"2020-10-14T16:11:00","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=20969"},"modified":"2024-07-08T06:04:45","modified_gmt":"2024-07-08T10:04:45","slug":"turning-chaos-into-quality-hits-makes-improvements-during-pandemic","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2020\/10\/14\/turning-chaos-into-quality-hits-makes-improvements-during-pandemic\/","title":{"rendered":"Turning chaos into quality: HITS makes improvements during pandemic"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"454\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg\" alt=\"&quot; &quot;\" class=\"wp-image-20973\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg 680w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-300x200.jpg 300w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-200x134.jpg 200w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-665x444.jpg 665w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption>(HITS)<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology &amp; Services (HITS).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cShifting to a remote work environment is not as simple as taking your computer to a new location and turning it on,\u201d said <strong>Michael&nbsp;Warden<\/strong>, senior director of HITS Business IT. \u201cWhile our hope is always to make things seamless&nbsp;for&nbsp;our customers,&nbsp;there is a lot of work that needs to be done on the back-end to ensure we can handle thousands of remote workers.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/hits.medicine.umich.edu\/news\/turning-chaos-quality-teams-showcase-improvements-made-during-pandemic\">Read how the HITS team quickly got to work on implementing enhancements to reduce wait&nbsp;time and improve the customer experience<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology &amp; Services (HITS).&nbsp; \u201cShifting to a remote work environment is not as simple as taking your computer to a\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2020\/10\/14\/turning-chaos-into-quality-hits-makes-improvements-during-pandemic\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":20973,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5],"tags":[810,176,353],"class_list":["post-20969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news","tag-covid","tag-hits","tag-service-management"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",680,454,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-200x134.jpg",200,134,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-300x200.jpg",300,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",665,444,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",600,401,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",680,454,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",680,454,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-658x300.jpg",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID-665x444.jpg",665,444,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/11\/QM-Top-Story-posters-COVID.jpg",374,250,false]},"uagb_author_info":{"display_name":"News Staff","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mitnewsadm\/"},"uagb_comment_info":0,"uagb_excerpt":"COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology &amp; Services (HITS).&nbsp; \u201cShifting to a remote work environment is not as simple as taking your&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=20969"}],"version-history":[{"count":6,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20969\/revisions"}],"predecessor-version":[{"id":20976,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20969\/revisions\/20976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/20973"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=20969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=20969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=20969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}