{"id":20406,"date":"2020-08-28T22:51:00","date_gmt":"2020-08-29T02:51:00","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=20406"},"modified":"2024-07-08T06:04:49","modified_gmt":"2024-07-08T10:04:49","slug":"michigan-medicine-introduces-touchless-check-in-experience","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2020\/08\/28\/michigan-medicine-introduces-touchless-check-in-experience\/","title":{"rendered":"Michigan Medicine introduces touchless check-in experience"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"525\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-700x525.jpg\" alt=\"Hand holding mobile phone with welcome screen.\" class=\"wp-image-20413\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-700x525.jpg 700w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-267x200.jpg 267w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-187x140.jpg 187w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-768x576.jpg 768w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-665x498.jpg 665w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in.jpg 770w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption>(Michigan Medicine Headlines)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Michigan Medicine is constantly looking for ways to improve the patient experience, even during the ongoing COVID-19 pandemic. One way the organization is doing just that is by <a href=\"https:\/\/mmheadlines.org\/2020\/08\/michigan-medicine-introduces-touchless-check-in-experiences\/\">optimizing eCheck-in and introducing mobile arrival<\/a>, touchless processes that allow patients to skip the line when they arrive for an appointment. The changes launched on August 26.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prior to an appointment, patients log onto the patient portal, update their personal and health information and answer any questionnaires they are assigned based on the type of visit they will be having. \u201cAll of the information entered in eCheck-In is safe, secure and protected within the patient portal,\u201d said <strong>Jenny Esch<\/strong>, a business systems analyst at Michigan Medicine.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On top of filling out their information, a patient can also activate \u201cmobile arrival,\u201d which uses the location services feature on their smartphone or tablet to detect when they arrive at the clinic. The patient will receive a prompt to confirm their arrival, which will then alert staff via MiChart that they are present.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Michigan Medicine is constantly looking for ways to improve the patient experience, even during the ongoing COVID-19 pandemic. One way the organization is doing just that is by optimizing eCheck-in and introducing mobile arrival, touchless processes that allow patients to skip the line when they arrive for an appointment. The changes launched on August 26. Prior to an\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2020\/08\/28\/michigan-medicine-introduces-touchless-check-in-experience\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":20413,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5],"tags":[69,810,402,481],"class_list":["post-20406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news","tag-apps","tag-covid","tag-michigan-medicine","tag-portal"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in.jpg",770,577,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-187x140.jpg",187,140,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-267x200.jpg",267,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-768x576.jpg",665,499,true],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-700x525.jpg",600,450,true],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in.jpg",770,577,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in.jpg",770,577,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-658x300.jpg",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in-665x498.jpg",665,498,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/09\/echeck-in.jpg",334,250,false]},"uagb_author_info":{"display_name":"News Staff","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mitnewsadm\/"},"uagb_comment_info":0,"uagb_excerpt":"Michigan Medicine is constantly looking for ways to improve the patient experience, even during the ongoing COVID-19 pandemic. One way the organization is doing just that is by optimizing eCheck-in and introducing mobile arrival, touchless processes that allow patients to skip the line when they arrive for an appointment. The changes launched on August 26.&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=20406"}],"version-history":[{"count":7,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20406\/revisions"}],"predecessor-version":[{"id":20414,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/20406\/revisions\/20414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/20413"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=20406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=20406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=20406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}