{"id":19835,"date":"2020-11-04T13:56:30","date_gmt":"2020-11-04T18:56:30","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=19835"},"modified":"2024-07-08T06:04:43","modified_gmt":"2024-07-08T10:04:43","slug":"campus-units-invited-to-receive-microsoft-premier-support","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2020\/11\/04\/campus-units-invited-to-receive-microsoft-premier-support\/","title":{"rendered":"Campus units invited to receive Microsoft Premier Support"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"465\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-700x465.jpg\" alt=\"Photo of a large, glass Microsoft building.\" class=\"wp-image-19836\"\/><figcaption>(Matthew Manuel\/Unsplash)<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">All technical support staff from campus units are invited to receive Microsoft support services at reduced rates by partnering with ITS in its Microsoft Premier Support contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By joining the pay2play program, campus units using Microsoft (MS) systems and applications can receive MS Premier Support services, such as unlimited 24-hour access to MS specialists, at highly discounted rates. ITS covers 75% of the cost, and participating units share the remaining 25% equally.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This program is different from ITS Service Center Help, as it allows Windows administrators on campus to submit a ticket concerning Microsoft Operating Systems and products to Microsoft directly. There are many benefits to participating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBesides the reduced hourly fee for support assistance or problem resolution calls,\u201d said Tara Horton, member of the ITS MSPremier Support Team, \u201cpartners also receive unlimited access to the Microsoft Premier knowledge base and accelerated response times\u2014you speak to the correct subject matter experts right when you need them, and have access to a global network of experts with unmatched knowledge of Microsoft products.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Over the last three years, nine campus units have utilized more than 50% of the available support hours at the reduced contract rate.&nbsp;<br>If your unit is interested in partnering with ITS and your fellow campus constituents, please email<strong> <\/strong><a href=\"mailto:its.mspremiersupport@umich.edu\">its.mspremiersupport@umich.edu<\/a><strong>. <\/strong>You can find additional information about the contract and its benefits on <a href=\"https:\/\/its.umich.edu\/computing\/computers-software\/microsoft-premier-support\">ITS\u2019s Microsoft Premier Support page<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All technical support staff from campus units are invited to receive Microsoft support services at reduced rates by partnering with ITS in its Microsoft Premier Support contract. By joining the pay2play program, campus units using Microsoft (MS) systems and applications can receive MS Premier Support services, such as unlimited 24-hour access to MS specialists, at highly discounted rates.\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2020\/11\/04\/campus-units-invited-to-receive-microsoft-premier-support\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":140,"featured_media":19836,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[7],"tags":[641,353],"class_list":["post-19835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects-services","tag-microsoft","tag-service-management"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-scaled-e1604518088226.jpg",602,400,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-200x133.jpg",200,133,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-300x200.jpg",300,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-768x510.jpg",665,442,true],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-700x465.jpg",600,399,true],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-1536x1020.jpg",1536,1020,true],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-2048x1360.jpg",2048,1360,true],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-658x300.jpg",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-665x442.jpg",665,442,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/07\/matthew-manuel-BhLSBX-0rnM-unsplash-scaled-e1604518088226.jpg",376,250,false]},"uagb_author_info":{"display_name":"Joan Kwaske, Michigan Publishing","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/jkwaske\/"},"uagb_comment_info":0,"uagb_excerpt":"All technical support staff from campus units are invited to receive Microsoft support services at reduced rates by partnering with ITS in its Microsoft Premier Support contract. By joining the pay2play program, campus units using Microsoft (MS) systems and applications can receive MS Premier Support services, such as unlimited 24-hour access to MS specialists, at&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/19835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/140"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=19835"}],"version-history":[{"count":3,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/19835\/revisions"}],"predecessor-version":[{"id":21187,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/19835\/revisions\/21187"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/19836"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=19835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=19835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=19835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}