{"id":17400,"date":"2020-01-28T08:00:00","date_gmt":"2020-01-28T13:00:00","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=17400"},"modified":"2024-07-08T06:05:08","modified_gmt":"2024-07-08T10:05:08","slug":"new-smartphone-how-to-reactivate-duo","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2020\/01\/28\/new-smartphone-how-to-reactivate-duo\/","title":{"rendered":"New smartphone? How to reactivate Duo"},"content":{"rendered":"\n
\"duo<\/figure><\/div>\n\n\n\n

When you get a new smartphone, you need to reactivate the Duo Mobile app before you can get push notifications or generate passcodes. To do that, you’ll need a computer.<\/p>\n\n\n\n

Follow these steps to reactivate the Duo app:<\/p>\n\n\n\n

  1. From your computer:
    1. Log in to a U-M service on the web through U-M Weblogin.<\/li>
    2. When you get to the Duo prompt, click the My Settings & Devices<\/strong> link on the left-side of the Duo pop-up window. <\/li>
    3. Choose the Call Me<\/strong> option. Duo will then phone you to complete the authentication. <\/li><\/ol><\/li>
    4. From your smartphone:
      1. Answer the phone call, and you’ll be prompted to press 1 to approve the login.<\/li><\/ol><\/li>
      2. From your computer:
        1. Click Device Options<\/strong>.<\/li>
        2. Click Reactivate Duo Mobil<\/strong>e for your new phone, and follow the Duo prompts to get a QR code on the screen,<\/li><\/ol><\/li>
        3. From your smartphone:
          1. Open the Duo Mobile app on your phone and use it to scan the QR code on your computer screen.<\/li><\/ol><\/li><\/ol>\n\n\n\n

            For the detailed steps, see: https:\/\/documentation.its.umich.edu\/2fa\/change-your-duo-options-and-settings<\/a>
            <\/p>\n","protected":false},"excerpt":{"rendered":"

            When you get a new smartphone, you need to reactivate the Duo Mobile app before you can get push notifications or generate passcodes. To do that, you’ll need a computer. Follow these steps to reactivate the Duo app: From your computer: Log in to a U-M service on the web through U-M Weblogin. When you get to the\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":68,"featured_media":1594,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[27],"tags":[78,194,23],"class_list":["post-17400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-safe-computing","tag-duo","tag-phone","tag-security"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-e1486072379467.jpg",700,466,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-150x100.jpg",150,100,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-300x200.jpg",300,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-768x512.jpg",665,443,true],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-700x466.jpg",600,399,true],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-e1486072379467.jpg",700,466,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-e1486072379467.jpg",700,466,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-658x300.jpg",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-665x443.jpg",665,443,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2017\/02\/texting-1490691_1280-e1486072379467.jpg",376,250,false]},"uagb_author_info":{"display_name":"Matt Martin, ITS Privacy Office","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/mattmart\/"},"uagb_comment_info":0,"uagb_excerpt":"When you get a new smartphone, you need to reactivate the Duo Mobile app before you can get push notifications or generate passcodes. To do that, you’ll need a computer. Follow these steps to reactivate the Duo app: From your computer: Log in to a U-M service on the web through U-M Weblogin. When you…","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=17400"}],"version-history":[{"count":4,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17400\/revisions"}],"predecessor-version":[{"id":17405,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17400\/revisions\/17405"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/1594"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=17400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=17400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=17400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}