{"id":17219,"date":"2020-01-15T12:45:46","date_gmt":"2020-01-15T17:45:46","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=17219"},"modified":"2024-07-08T06:05:09","modified_gmt":"2024-07-08T10:05:09","slug":"hits-adds-customer-service-enhancements","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2020\/01\/15\/hits-adds-customer-service-enhancements\/","title":{"rendered":"HITS adds customer service enhancements"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"525\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-700x525.png\" alt=\"Getting IT Support Is Now Easier Than Ever. help.medicine.umch.edu. Online Chat. Help Me Now. New Service Portal.\" class=\"wp-image-17227\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-700x525.png 700w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-267x200.png 267w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-187x140.png 187w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-768x576.png 768w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-665x498.png 665w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage.png 770w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption>(HITS)<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Based on customer feedback, Health Information Technology &amp; Services (HITS) <a href=\"https:\/\/mmheadlines.org\/2020\/01\/hits-introduces-several-service-enhancements-in-response-to-customer-feedback\/\">recently introduced a number of service enhancements<\/a> designed to make getting help faster and more convenient \u2014 including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Live chat support:<\/strong> Customers can now chat with a service desk associate about their technical issues by visiting the HITS <a href=\"http:\/\/help.medicine.umich.edu\">Customer Service Portal<\/a>. Live chat support is available Monday through Friday from 8 a.m.\u2013 4 p.m. <\/li><li><strong>HITS Customer Service Portal:<\/strong> HITS used feedback from customers to upgrade its <a href=\"http:\/\/help.medicine.umich.edu\">Customer Service Portal<\/a>. The changes make service catalog items easier to find, navigation more intuitive, and searching more effective.<\/li><li><strong>\u2018Help Me Now\u2019:<\/strong> For those who prefer face-to-face help, HITS has introduced the ability for customers to check-in online or <a rel=\"noreferrer noopener\" href=\"https:\/\/michmed.service-now.com\/sp?id=walkup_online_checkin&amp;sys_id=\" target=\"_blank\">schedule appointments<\/a>&nbsp;at any of its three&nbsp;<em><a rel=\"noreferrer noopener\" href=\"https:\/\/wiki.med.umich.edu\/pages\/viewpage.action?pageId=1606553\" target=\"_blank\">Help Me Now<\/a><\/em>&nbsp;locations. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For more information on these new features or to see upcoming improvements, check out  <a rel=\"noreferrer noopener\" href=\"https:\/\/hits.medicine.umich.edu\/news\/hits-making-it-easier-customers-get-it-support-2020\" target=\"_blank\">HITS News<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Based on customer feedback, Health Information Technology &amp; Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient \u2014 including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2020\/01\/15\/hits-adds-customer-service-enhancements\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":131,"featured_media":17227,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[7],"tags":[176,353,662],"class_list":["post-17219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects-services","tag-hits","tag-service-management","tag-servicenow"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage.png",770,577,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-187x140.png",187,140,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-267x200.png",267,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-768x576.png",665,499,true],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-700x525.png",600,450,true],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage.png",770,577,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage.png",770,577,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-200x140.png",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-60x42.png",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-658x300.png",658,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage-665x498.png",665,498,true],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2020\/01\/Customer-Experience-top-story-graphicupdate-Bryan-Durivage.png",334,250,false]},"uagb_author_info":{"display_name":"Bryan Durivage, HITS Communications","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/bdurivag\/"},"uagb_comment_info":0,"uagb_excerpt":"Based on customer feedback, Health Information Technology &amp; Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient \u2014 including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support:&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=17219"}],"version-history":[{"count":8,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17219\/revisions"}],"predecessor-version":[{"id":17230,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/17219\/revisions\/17230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/17227"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=17219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=17219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=17219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}