{"id":15551,"date":"2019-09-06T08:58:08","date_gmt":"2019-09-06T12:58:08","guid":{"rendered":"https:\/\/michigan.it.umich.edu\/news\/?p=15551"},"modified":"2024-07-08T06:05:19","modified_gmt":"2024-07-08T10:05:19","slug":"qa-leveraging-technology-to-improve-the-customer-experience","status":"publish","type":"post","link":"https:\/\/michigan.it.umich.edu\/news\/2019\/09\/06\/qa-leveraging-technology-to-improve-the-customer-experience\/","title":{"rendered":"Q&#038;A: Leveraging technology to improve the customer experience"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg\" alt=\"Erik Zempel\" class=\"wp-image-15552\" width=\"400\" height=\"400\" srcset=\"https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg 500w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-140x140.jpg 140w, https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-200x200.jpg 200w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><figcaption>Erik Zempel<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">During a recent panel discussion, &#8220;Delivering a Patient Experience Across the Continuum of Care,&#8221; Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.healthcareitnews.com\/news\/qa-leveraging-technology-improve-customer-experience\">Read the full article at Healthcare IT News.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>During a recent panel discussion, &#8220;Delivering a Patient Experience Across the Continuum of Care,&#8221; Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience. Read\u2026 <span class=\"read-more\"><a href=\"https:\/\/michigan.it.umich.edu\/news\/2019\/09\/06\/qa-leveraging-technology-to-improve-the-customer-experience\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":28,"featured_media":15552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_umich_oidc_access":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-15551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news"],"uagb_featured_image_src":{"full":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-140x140.jpg",140,140,true],"medium":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-200x200.jpg",200,200,true],"medium_large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"large":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"1536x1536":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"2048x2048":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"excerpt-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-200x140.jpg",200,140,true],"themonic-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-60x42.jpg",60,42,true],"ioslider-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel-500x300.jpg",500,300,true],"post-thumbnail":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",500,500,false],"400x250-crop":["https:\/\/michigan.it.umich.edu\/news\/wp-content\/uploads\/2019\/09\/Erik-Zempel.jpg",250,250,false]},"uagb_author_info":{"display_name":"Heather Kipp, HITS Communications","author_link":"https:\/\/michigan.it.umich.edu\/news\/author\/hengeshl\/"},"uagb_comment_info":0,"uagb_excerpt":"During a recent panel discussion, &#8220;Delivering a Patient Experience Across the Continuum of Care,&#8221; Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the&hellip;","_links":{"self":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/15551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/comments?post=15551"}],"version-history":[{"count":3,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/15551\/revisions"}],"predecessor-version":[{"id":15555,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/posts\/15551\/revisions\/15555"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/media?parent=15551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/categories?post=15551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigan.it.umich.edu\/news\/wp-json\/wp\/v2\/tags?post=15551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}