Tag Archives: professional development

U-M participation with HDI

By | September 19, 2017

Lisa Callihan (LSA IT customer experience manager) and Michael Morabito (Secure-24 client services manager) presented at the Help Desk Institute (HDI) local chapter meeting on September 14 in Southfield, MI. Their presentation, “Creating the Ideal Customer Service Experience,” was an interactive experience with two industry experts discussing the importance of building a customer service philosophy and culture. They… Read More »

Want to improve cross-team collaboration?

Cross-team collaboration is essential — uniting experts from a variety of teams and departments leads to deeper insights, fresher perspectives, and faster innovations. Open to all Michigan IT community members, two upcoming workshops share helpful tools and techniques to improve collaboration: Competing Values in the Workplace (HITS 1000) This workshop explores how the interplay among our competing values… Read More »

“Design thinking” featured at June iiE Gathering

“Spontaneous.” “Open-minded.” “Continue to step out of your comfort zone.” “Keep trying and failing–you’ll keep learning!” These were some of the phrases that came to mind for Shelly Grunsted, assistant professor of legal studies at the University of Oklahoma, after attending the Institute for Innovation in Education (iiE) Ann Arbor Gathering this past June at the Duderstadt Center.… Read More »

MiVideo symposium offers insights and knowledge sharing

More than 60 MiVideo administrators from 28 U-M departments, schools, and campuses attended the second annual MiVideo Administrator Symposium in July, hosted by the ITS Teaching and Learning Group. Powered by Kaltura, MiVideo is U-M’s cloud-based media streaming and content management service used by faculty, students, and staff to organize, catalog, share, search, and publish multimedia content. MiVideo… Read More »

ITS offers cloud computing training

ITS is pleased to announce training for Amazon Web Services, Microsoft Azure, and Google Cloud Platform. These day-long sessions will provide an overview as well as hands-on opportunities to explore these cloud based computing platforms. You will be able to get help with your specific use case, leveraging these platforms. Learn and apply knowledge to the work/research you… Read More »

U-M presents at Canvas InstructureCon

Representatives from the U-M Ann Arbor and Dearborn campuses attended the InstructureCon conference for Canvas users and administrators. The annual conference was held July 24-27 at the Keystone Ski Resort in Keystone, Colorado. ITS conference attendees John Johnston, Pushyami Gundala, and Dan Burgess presented sessions on managing the challenges of the growing educational technology ecosphere around Canvas, supporting large… Read More »

SUMIT 2017

Mark your calendars for SUMIT_2017, the 13th annual cyber security conference on Thursday, October 19. Security at University of Michigan IT (SUMIT) is the university’s flagship event for National Cybersecurity Awareness Month. SUMIT is an exciting opportunity to hear recognized experts discuss the latest technical, legal, policy, and operational trends, threats, and tools in cybersecurity and privacy. This… Read More »

Meet the Michigan IT Advocacy CoP

What were the initial goals of the Advocacy Community of Practice? The initial goals of this community included: Build relationships among those that are trying to solve similar IT issues. Leverage each other’s work so that research on a particular solution is done only once. Share information and success stories for how services are described and communicated. Create… Read More »

IMS Hackathon August 17-18

By | August 15, 2017

As part of its Quarterly Meeting & Technical Congress being held at U-M, the IMS Global Learning Consortium will host a hackathon focused on “Building the IMS Ecosystem.” Developers, programmers, engineers, UI designers, and any educational technologists are invited to participate. Improve your skills and knowledge working with the latest versions of IMS Global standards like LTI, Content-Item Message,… Read More »

2017 Michigan IT Symposium: Save the date!

The Michigan IT Symposium is an annual event aimed at creating connections between Michigan IT community members while showcasing the innovation occurring across all U-M campuses. This year’s event will take place November 20-21, 2017 at the Michigan League. Mark your calendar! Planning for this year’s event is underway and the call for submissions will go out shortly. If you’d like… Read More »

U-M participates with Help Desk Institute

By | June 16, 2017

Lisa Callihan (LSA IT customer experience manager) presented at the HDI 2017 (Help Desk Institute) conference on May 11 in Washington D.C. Her presentation, Implementing a Major Incident Process, focused on the work she did in creating and implementing the ITS Significant Incident process used today. HDI is the professional association and certification body for the technical service and… Read More »

Take a tech trek through Ann Arbor June 16

By | June 7, 2017

Want to learn more about the Ann Arbor technology scene? Register for the free Ann Arbor Tech Trek on June 16 to visit your choice of more than 70 companies in a self-guided, four-hour open house. For one day, technology companies open their doors to the public to showcase their latest innovations. At each participating company, you can expect… Read More »

HITS professional development series open to Michigan IT community

Health Information Technology & Services (HITS) is offering two workshops in June. They are open to anyone in the Michigan IT community. Competing Values in the Workplace This workshop introduces the HITS model of customer experience. It offers more than simple platitudes regarding customer service – focusing on practical skills and techniques combined with processes used to intentionally… Read More »

Use lynda.com to learn on 1,000s of topics

By | May 11, 2017

There is always so much for each of us to learn. From developing our “hard” skills in technology (for example, working with widgets in iOS), to our “soft” skills (such as handling conflict with coworkers), to “fun” skills (for example, learning how to play guitar). All faculty and staff have access to lynda.com—an online training resource that provides… Read More »

Enriching scholarship starts May 1

During the Enriching Scholarship conference (ES) you will have the opportunity to participate in over 100 sessions about effectively integrating teaching and technology. Enriching Scholarship 2017, brought to you by the University of Michigan Teaching and Technology Collaborative, will be held May 1-5 on the U-M Ann Arbor campus. ES is a great opportunity to expand your horizons,… Read More »

HITS presents at annual HPE Day

Health Professions Education Day 2017 (HPE Day) engaged faculty, students, and staff across all three campuses and ten health science schools on April 13 at the Michigan League. The result: collaboration and networking that will inspire future research and practices for educational efforts across all of the health professions schools at U-M. Staff from the HITS Education &… Read More »

Latest Gartner online research

By | April 19, 2017

As a reminder, U-M subscribes to the “Gartner for Technical Professionals” (GTP) online research service, which is available to U-M staff in IT job families. (See the list below for some of the latest relevant GTP research.) To access these documents please log in to the Gartner service via the U-M Library: https://www.lib.umich.edu/database/gartner. Once authenticated, copy and paste the document… Read More »