HITS introduces new online service portal

By | September 28, 2017

On September 11, Health Information Technology & Services (HITS) upgraded to ServiceNow, a move designed to simplify and improve the way requests for IT-related help and services are handled. In conjunction with this change, HITS also began inviting Michigan Medicine users to “CLICK, CALL, or VISIT,” to request help, as follows: Click – on the online customer service… Read More »

Adapting technology to enhance Michigan Medicine’s mission: Q&A with Ranjit Aiyagari, MD

Ranjit Aiyagari, M.D. was recently named chief medical information officer for Michigan Medicine. Aiyagari oversees the Office of Clinical Informatics and works closely with the organization’s chief information and chief clinical officers to bridge the gap between provider-facing technology systems and the strategic goals of the clinical enterprise. Aiyagari recently discussed his role and how it differs from —… Read More »

Protection from malicious websites on UM-Ann Arbor networks

Beginning October 17, safeguards will be put in place that help protect the U-M community from websites known to be malicious—those that attempt to steal your personal information or infect your device with malware—on most UM-Ann Arbor wired networks. This protection is already included on MWireless and MGuest. Domain Name Service (DNS) filtering checks websites against a list… Read More »

Meet the Contact Centers CoP

By | September 22, 2017

An interview with the co-facilitators of the Contact Centers Community of Practice: Lisa Callihan (Customer Experience Manager, LSA IT) and Jennifer Herron (IT Business Planning Lead, ITS Infrastructure). What were the initial goals of the Contact Centers Community of Practice? The initial goals of this community were to: Bring together disconnected contact centers from across our 3 campuses Keep track of… Read More »

2017 MIDAS Symposium happens Oct. 11

Please join the Michigan Institute for Data Science (MIDAS) for our annual symposium on Wednesday, October 11, titled “A Data-Driven World: Potentials and Pitfalls.” We’re welcoming an exciting group of speakers to Ann Arbor this year, including several eminent women working in the field of data science. The keynote address will be delivered by Cathy O’Neil, author of… Read More »

First-day WiFi traffic triples

By | September 20, 2017

Last year, we reported the amazing, first-day usage statistics that made it clear just how much the U-M community relies on WiFi. That was nothing. On the first day of fall term, September 5, 2017, wireless network traffic increased by three times compared to fall 2016. ​Total unique devices observed: 100,087 Number of authenticated users on MWireless: 57,789 Number of… Read More »

U-M participation with HDI

By | September 19, 2017

Lisa Callihan (LSA IT customer experience manager) and Michael Morabito (Secure-24 client services manager) presented at the Help Desk Institute (HDI) local chapter meeting on September 14 in Southfield, MI. Their presentation, “Creating the Ideal Customer Service Experience,” was an interactive experience with two industry experts discussing the importance of building a customer service philosophy and culture. They… Read More »

Want to improve cross-team collaboration?

Cross-team collaboration is essential — uniting experts from a variety of teams and departments leads to deeper insights, fresher perspectives, and faster innovations. Open to all Michigan IT community members, two upcoming workshops share helpful tools and techniques to improve collaboration: Competing Values in the Workplace (HITS 1000) This workshop explores how the interplay among our competing values… Read More »

CTools offers download tool & clinics for project sites migration

Thanks to the School of Dentistry for partnering with ITS this summer to pilot the self-service project site download tool and migration clinics. They provided valuable feedback that confirmed the ease of using the tool as well as the value of one-on-one consultations. The project site migration tool is now available to all project site owners in CTools.… Read More »

HITS celebrates one year anniversary; publishes Year in Review

This month marks one year since Health Information Technology & Services formed. To celebrate its first anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology. “Over the last… Read More »

Bicentennial IT Historic Timeline introduced at MStaff200

ITS communication staff unveiled the Bicentennial IT Historic Timeline at the Michigan IT booth at the MStaff200 bicentennial event, Tuesday, June 27. More than 720 current and retired U-M staff members and their immediate families stopped by the display to interact with the timeline and reminisce about university technology through the years. The team handed out promotional “punch cards” with… Read More »

HITS supports researchers with tech tools

Over 4,000 faculty, students, and staff attended this year’s Researchpalooza on August 16, 2017, many of whom visited the Health Information Technology & Services (HITS) booth. The HITS Research Applications and Advanced Computing team shared a broad range of technological tools that enable research at the enterprise and individual levels with efficiency and security. Central biorepository—annotated, accredited biospecimen… Read More »

The IT workforce: A journey of continuous change

By | August 31, 2017

How do we make sure higher ed teams are prepared and supported as the pace of academic technology moves ever more quickly? In a wide-ranging article in “EDUCAUSE Review,” U-M’s VPIT-CIO Kelli Trosvig writes that higher education IT leaders must commit to a journey of continuous change and improvement, driven sometimes by technology and sometimes by culture. “Expectations… Read More »