Category Archives: Projects & Services

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HITS adds customer service enhancements

Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »

iClicker Cloud now available for LSA faculty and students

Back in March, we reported about the iClicker Reef (AKA iClicker Cloud) pilot in LSA. Students in the pilot classes could access Reef through an app on their own mobile device instead of a dedicated iClicker remote to answer an instructor’s prompted questions. In addition to handling multiple choice questions, Reef allows students to write short responses and… Read More »

HITS biospecimen management partners with Precision Health

By | January 7, 2020

Precision Health (PH) at U-M takes a multidisciplinary approach to prevention, implementation, and community health and is a key HITS collaborator. PH studies are tracked within LabVantage, a lab information management system that supports study protocols and designs, follows a chain of custody process for samples, and creates an audit trail. PH studies comprise 70,000 patients. Using data… Read More »

MiCME enables health providers to stay current

By | January 3, 2020

Beginning in 2016, and continuing with a major effort in 2018, the Office of Continuing Medical Education and Lifelong Learning (OCME&LL) worked with several groups within HITS to retire and replace the old system for tracking continuing medical education (CME). Known as eCat or Orange Card, the old system was replaced with a more streamlined, electronic service called… Read More »

Say ‘hello’ to Gamut

By | December 17, 2019

Gamut, a new suite of online learning tools from Academic Innovation are available for immediate use by any U-M faculty or instructional staff. Each tool is a standalone web application that uses a technology called the Learning Tools Interoperability protocol, which allows them to easily integrate into any course on Canvas, Coursera, edX, or FutureLearn.  So far, the… Read More »

Network file transfer speed reaches 100Gbps

One hundred gigabits per second (Gbps) is the new standard for network speeds when transferring files from the Great Lakes high-performance computing cluster to the Turbo Research Storage service.  Why is this significant?  Usually network speeds for file transfers are 1Gbps. That’s perfectly fine for most people’s needs. But reaching speeds of 100Gbps represents a new, higher level… Read More »

Be a part of U-M history: Share your CTools story

ITS Teaching & Learning is partnering with the Bentley Historical Library to preserve the history of CTools by archiving documents and stories about CTools from its creation to retirement. Faculty, staff, and students who worked with CTools are invited to share their CTools stories by filling out the short Qualtrics survey on our website: https://its.umich.edu/academics-research/teaching-learning/ctools-retirement/stories. Your perspective is vital… Read More »

ARC-TS extends free pilot periods for Great Lakes, Armis2

Advanced Research Computing — Technology Services (ARC-TS) provides advanced, high-performance computing resources to U-M researchers. They recently announced the extension of the free pilot periods for two of its most recently added services: the Great Lakes cluster and the HIPAA-aligned Armis2 cluster. The free pilot for both services has been extended to January 5, 2020. Billing begins on… Read More »

ITS and OIE partner with campus to pilot new accessibility tool in Canvas

The Office for Institutional Equity (OIE), the University Library, Information Technology Services (ITS), College of Literature, Sciences and the Arts (LSA), and other campus partners are piloting the Universal Design Online Content Inspection Tool (UDOIT) in Canvas to address more content accessibility issues earlier in the course creation process. The team, collectively the Learning Materials Accessibility Team (LMAT),… Read More »

GradeCraft team realizes benefits by migrating to ITS Container Service

It takes many people to ensure software applications run correctly, and the Software Development team at the Center for Academic Innovation knows that all too well. The latest improvement for GradeCraft — an online learning management system for faculty and students — is its migration to the Information and Technology Services (ITS) Container Service. Since its inception, Gradecraft… Read More »

Remote access to Michigan Medicine Outlook changing November 21

Due to an increased threat of phishing attacks targeted at Michigan Medicine, remote access to Outlook email will change on November 21. Michigan Medicine email users will need to connect to the VPN or use Outlook on the Web anytime they are off the Michigan Medicine network. This change only impacts laptop or desktop computers — accessing email on… Read More »

LSA Technology Services streamlines course update process

By | November 12, 2019

As the largest college on campus, LSA has hundreds of changes to courses and degree requirements every year—changes that must be coordinated between LSA departments and the Registrar’s Office. That process just became easier with the recent completion of the Course List Update project (CLU) led by Matt Olex, a senior application architect in LSA Technology Services. M-Pathways… Read More »

Building research IT services and partnerships

By | November 7, 2019

The relationship between research and IT is complex. Erin Dietrich, HITS senior director, and her team team are on a mission to strengthen the relationship between researchers and HITS, improve the customer experience, and raise awareness of IT services. “In developing a strategy and vision for research IT, we have focused on defining the services needed to support… Read More »

Michigan Medicine offers a free password manager for its employees

Michigan Medicine employees and students are required to use passwords to access various applications and business systems in their daily work. Because it can be difficult to keep track of multiple passwords, some people choose a simple password they can remember (e.g., their date of birth, a pet’s name, or another easily discovered piece of personal information), keep… Read More »

Faculty support requested during Duo for students implementation

U-M faculty, instructors, and academic administrators received an ITS Information Assurance email on October 31 informing them the first wave of emails had begun to students who were not using Duo and encouraging those students to turn it on early. Faculty and instructors were asked for their patience and understanding as students became familiar with the tool and… Read More »

Armis2 high-performance computing cluster now available

The Armis2 service is the go-to cluster for sensitive data, and is available to all U-M researchers.  Key features of Armis2  HIPAA-aligned 24 standard nodes using the Intel Haswell-processor, each with 24 cores. More capacity will be added soon Slurm provides the resource manager and scheduler  The scratch storage system will provide high-performance temporary storage for compute jobs.… Read More »

AVoIP deployed to the Ross School of Business

By | October 29, 2019

Ross IT proudly announces the deployment of a number of changes to the classrooms within the Ross building. Partnering with our colleagues from ITS, we enhanced the classroom experience for the Ross community. We were able to implement AV over IP (AVoIP) using existing network switches without the need for provisioning additional hardware. We are the first college… Read More »

HITS deploys first containerized application to a live production Kubernetes cluster

DevOps is a set of practices that automates the processes between software development and operation teams that historically functioned in relative silos. The HITS DevOps team will provide a new service aligning with these practices.  The team recently deployed its first containerized application to a live production Kubernetes (“koo-burr-NET-eez” or “k8”) cluster. At the heart of this service is a… Read More »

Requesting telecomm services just became easier

The ITS Infrastructure team successfully launched the new Service Request System (SRS) on Wednesday October 16, decommissioning the 16-year-old Online Service Center (OSC). The OSC used obsolete technology and had an outdated, non-intuitive web interface. It had also grown unreliable, experiencing routine outages, and had a high risk of permanent failure. The team set out to deliver a… Read More »