Category Archives: Projects & Services

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Container service offers free training sessions

By | September 18, 2019

Information and Technology Services is offering free training sessions to university community members for its Container Service – a high availability, secure environment for hosting containerized applications and services. Session attendees will be given workspace within the Container Service’s non-production cluster to do research-stage work, and will learn: how to use a Python application to run in the… Read More »

Reduce your Duo logins with “Remember me”

You can reduce the number of times you have to use Duo two-factor authentication when logging in at U-M Weblogin by checking the Remember me for 7 days box. With this feature, you will not be prompted for a two-factor authentication method at Weblogin over the next seven days, as long as you use the same computer and… Read More »

New Tableau training resources available

Information Quest has received many requests to hold training for Tableau consumers. There is also regular feedback that Tableau designers on campus often have to help their users understand how to interact and use the dashboards they create. We heard your requests. We recently published a series of videos along with corresponding documentation detailing how to use Tableau… Read More »

New optional process for designating extended ethnicity in Wolverine Access

Students, faculty, and staff can now designate their extended ethnicity in Wolverine Access using the new “Extended Ethnicity” tab within the Campus Personal Information section. This information will not be published or displayed publicly, but may be used for statistical reporting, approved research, and for Student Life; Human Resource; or Diversity, Equity and Inclusion programming. Some current students… Read More »

Ability to create classic Google Sites is re-enabled

By | September 5, 2019

In response to strong feedback about certain features and functionality missing in new Google Sites, classic Sites creation has been re-enabled in U‑M Google. This decision was made to minimize impact to fall term coursework requiring those features. Classic Sites creation will be available until closer feature parity exists between classic Sites and new Sites. The main impact… Read More »

Fall campaign encourages students to turn on Duo by 2020

By | September 3, 2019

Beginning this fall, all students on the Ann Arbor, Dearborn, and Flint campuses are being encouraged to turn on Duo two-factor authentication by January 29.  Faculty, staff, student employees, and sponsored affiliates across U-M voluntarily turned on two-factor authentication by this past January with the support of ITS and the overall Michigan IT community. Over 50% of the… Read More »

Knox Center celebrates five years in expanded location

By | September 3, 2019

Although many features of Sites computer labs are responsive to the needs of disabled students, there are some types of accommodations that can best be provided from a customized location. This location is the James Edward Knox Adaptive Technology Computing Site, commonly known as the Knox Center, which completed its move to the second floor of the Shapiro… Read More »

Major ServiceNow upgrade happens October 12

On October 12, ServiceNow will undergo an upgrade to the newest version, New York. This release will add features and enhancements that will impact many users of ServiceNow, including small improvements across the platform. Over the coming weeks ITS will keep users updated about the upgrade and provide information about what parts of the release are compatible with… Read More »

Data mapping helps inform decision-making for Student Life

Sometimes timing is everything! This was the case when Student Life partnered with Information and Technology Services (ITS) on a data mapping proof-of-concept for its “Where is our Data?” initiative.  Back in April, a story in Michigan IT News updated the U-M community about the effort to better understand where our institutional data lives within ITS systems, how… Read More »

LSA Technology Services launches new website

A year ago, LSA formed LSA Technology Services to: Provide faculty, students, and staff easier access to service and support. Enhance existing services and provide new services that meet college needs. Offer more opportunities to improve LSA Technology Services staff skills and support professional advancement and development. As part of that effort, we recently revised and relaunched our… Read More »

Michigan Medicine eases the Windows 10 transition

Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised. Once word spread, HITS educated employees about the process. The IT staff scheduled meetings with departments, indicated how many devices would be affected, went over schedules and explained what to expect.  “As we do more rollouts, the process has gotten… Read More »

Great Lakes HPC cluster available for general access

Information and Technology Services is happy to announce that ARC-TS is rolling out the Great Lakes high-performance computing cluster. It is now available for general access to the university community. Until the migration from Flux is complete on November 25, 2019, there will be no charge for using the Great Lakes HPC cluster. Every current Flux user can… Read More »

IT helps transform medical student’s learning experience

First-year medical student Jacob Lowy has moderate-to-severe hearing loss in his right ear. Working together, HITS, ITS, and other units on campus leveraged IT that has transformed his experience—including adding captions to lecture videos and setting up realtime captioning (CART) during lectures. Lowy realizes that when something isn’t visible, it’s not always easy to understand. This often happens… Read More »

LSA Technology Services announces new directors

LSA Technology Services continues to evolve in how it provides integrated solutions and technology services to faculty, staff, and students. On July 1, the organization was restructured to better achieve its strategic goals. As part of that effort, LSA CIO Cathy Curley announced a new leadership team: Mark Bacon, Operational Effectiveness Pat Belden, Web and Application Development Services Monika… Read More »

Container Service debuts at the U

The new ITS Container Service – a foundational technology for modernizing ITS teaching and learning, web hosting, and other services – has officially arrived. This offering provides the university with a high availability, secure environment for hosting containerized applications and services.  Containerization is a virtualization method offering several benefits over bare metal and virtual machines. As environments are… Read More »